01. Official Customer Support

Email: service@cavertonly.com

Phone: +86 19928356491

Website: cavertonly.com

Customer inquiries may be submitted by email at any time. Messages are reviewed during regular business working days. Processing and response times may vary during public holidays or unusually busy periods.

Email is recommended for inquiries that require photographs, order numbers, shipping documents, or detailed product information.

02. Questions Before Purchasing

Choosing the right storage or display solution often depends on careful measurements, materials, interior space, and personal presentation preferences.

Our team can assist with available product information about display cabinets, acrylic boxes, LED shelves, figure stands, storage cases, and collector organizers.

Please provide the product name or product page reference along with your specific question. We recommend confirming any important dimensions, included accessories, power requirements, or assembly information before placing an order.

03. Existing Order Inquiries

For assistance with an existing purchase, please provide:

• Your order number.
• The full name associated with the order.
• The email address used at checkout.
• A clear description of the issue or requested assistance.
• Photographs or tracking details when relevant.

These details help us locate the correct order and provide more accurate support.

04. Order Modifications and Cancellations

If you need to modify a shipping address, correct order information, or request cancellation, contact us as soon as possible after submitting your order.

Changes are not guaranteed after processing or dispatch has begun. We will review whether an adjustment is operationally possible and explain the available next steps.

For orders already dispatched, the Return & Refund Policy may apply after delivery.

05. Shipping and Delivery Assistance

For delivery concerns, provide your order number and available tracking information.

Shipment progress depends on carrier updates and may be affected by customs procedures, weather conditions, holiday periods, or local delivery operations.

Our support team can review available tracking information and assist with reasonable follow-up inquiries.

06. Product Damage or Missing Items

If your purchase arrives damaged, incorrect, or incomplete, please notify us promptly.

For fragile acrylic, glass, cabinet, or display components, we recommend retaining the shipping packaging and taking photographs of the affected product and outer packaging.

Provide these photographs along with your order details so that we can review available remedies according to our policies and applicable consumer protection laws.

07. Business Information

Operating Company: Xuzhou Fanzhou Information Technology Co., Ltd.

Business Address: Room 520, Comprehensive Building, Kaiyuan Road Bus Terminus, Hubin Subdistrict, Quanshan District, Xuzhou City, Jiangsu Province.

This address identifies the business operator and is not automatically a walk-in showroom or a merchandise return facility. Please request approved return instructions before shipping any item.