01. Our 30-Day Return Request Period

Customers may request a discretionary return of eligible merchandise within 30 calendar days following the delivery date.

To begin the process, contact service@cavertonly.com with your order number, product name, and reason for return.

For ordinary change-of-mind requests, merchandise should generally remain unused, complete, and in its original condition, with included components and suitable original packaging.

We encourage customers to inspect their products carefully after delivery and contact us promptly if an issue is discovered.

02. Return Eligibility Requirements

To qualify for a standard discretionary return, merchandise should typically:

• Be covered by a return request made within the applicable period.
• Remain unused and free from damage caused after delivery.
• Include all essential product components, accessories, and supplied documentation.
• Be suitably packaged to prevent avoidable damage during return transit.
• Comply with any lawful and clearly disclosed product-specific return conditions.

Returns may be subject to inspection before eligibility is confirmed. Products that arrive defective, incorrect, or damaged are assessed separately in accordance with applicable legal rights.

03. Products That May Be Excluded

Where legally permitted and clearly disclosed, certain products may not qualify for a discretionary change-of-mind return, including:

• Customized or personalized items made to individual specifications.
• Products substantially used, altered, or damaged after receipt.
• Items missing essential components or accessories.
• Items affected by unauthorized modification or improper handling.
• Final-sale products where the relevant exclusion is lawful and clearly identified.

These exclusions do not cancel statutory rights related to goods that are defective, incorrectly supplied, or otherwise nonconforming.

04. Return Request Procedure

Please follow the procedure below before returning merchandise:

1. Contact service@cavertonly.com with your order number and reason for return.
2. Provide photographs where necessary to illustrate the issue or product condition.
3. Wait for our team to review the request and provide an appropriate return address and instructions.
4. Package the approved item securely with included accessories and relevant documentation.
5. Dispatch the return using the applicable instructions and retain shipment records.
6. Provide tracking information when requested and await return assessment.

Please do not send returned merchandise to our registered business address unless customer support explicitly identifies it as the authorized return destination.

05. Damaged, Defective, or Incorrect Merchandise

We understand that collector display cabinets, acrylic cases, decorative stands, and storage accessories may require careful transportation and handling.

If an order arrives broken, damaged, incorrect, or incomplete, contact us promptly, ideally within 7 days of delivery.

Please provide the order number, product description, and photographs of the affected merchandise and packaging. Retain packaging while the concern is reviewed where practical.

Depending on the circumstances, legally appropriate remedies may include replacement, repair where suitable, a return arrangement, or a refund.

Failure to notify us within the suggested 7-day period does not remove mandatory legal rights that remain available.

06. Return Shipping Costs

For eligible discretionary returns made because of a change of mind, customers may be responsible for the cost of returning merchandise unless another arrangement has been disclosed or applicable law requires otherwise.

When products are defective, damaged on arrival, or incorrectly supplied, the appropriate handling of return shipping expenses will be assessed in accordance with applicable consumer law.

For larger display products, shipping expenses can vary according to dimensions, weight, protective packaging, and delivery destination.

We recommend using a trackable shipping service for customer-arranged returns.

07. Inspection and Refund Approval

Once a returned item reaches the designated return facility, it may be inspected to verify the product, its condition, and its eligibility for the requested resolution.

Customers will be informed when a return assessment is completed and an applicable refund has been approved or initiated.

Where a return is not eligible for a discretionary refund, our team may explain the reason and discuss any available lawful options.

08. Refund Method and Timing

Approved refunds are generally issued to the original payment method unless a different lawful method is required or expressly agreed upon.

Once initiated, a refund may take approximately 5–10 business days to become visible in the customer's account, depending on the issuing bank and payment provider.

Actual processing times may vary, and mandatory refund deadlines apply wherever required.

Any refund of original shipping charges, taxes, or other amounts will be determined by the circumstances and applicable legal requirements.

09. Exchanges and Replacements

If you wish to request an exchange, contact customer support with your order number and an explanation of the requested change.

Exchanges depend on product availability, applicable return eligibility, shipping arrangements, and the reason for the request.

For defective or incorrectly supplied merchandise, we will review legally appropriate remedies and available replacement arrangements.

If a replacement product is unavailable, we will discuss other appropriate options.

10. Order Cancellation

Customers should contact us promptly if they wish to cancel an order before shipment.

We will attempt to accommodate cancellation requests where the order has not already progressed beyond the stage at which it can reasonably be stopped.

After dispatch, a cancellation request may need to be handled through the applicable delivery or return process.

Where a paid order is canceled without fulfillment, the corresponding refund will be handled in accordance with payment arrangements and applicable law.

11. Delivery Refusals and Undeliverable Orders

If a package is returned to the carrier due to an incorrect address, repeated failed delivery attempts, or refusal of delivery, please contact customer service for assistance.

Reshipment options and any additional costs will depend on the circumstances, applicable carrier requirements, and consumer protection rules.

We will not impose charges that are not permitted by law or that conflict with applicable purchase commitments.

12. Your Consumer Rights

This policy establishes our standard store procedures but does not limit rights that cannot lawfully be excluded.

Customers may have additional remedies under laws governing defective merchandise, incorrect goods, misrepresentation, delivery failure, or other contractual concerns.

Where a mandatory legal requirement conflicts with a discretionary return condition, the applicable legal requirement takes precedence.