01. Order Processing

Our standard planning period for preparing an order is approximately 1–3 business days after successful payment confirmation.

Processing days exclude weekends, public holidays, and any exceptional closure periods. Orders placed outside working periods may begin processing on the next business day.

Some products may require additional handling, protective packaging, inventory verification, or fulfillment coordination.

Processing time is separate from the time required for transportation and final delivery.

02. Shipping Destinations

Cavertonly™ primarily serves customers in the United States. Other eligible destinations, if supported, will be displayed through available shipping options at checkout.

Some remote locations, restricted addresses, or locations requiring specialized delivery arrangements may not be supported.

Shipping availability can also vary according to product size, weight, fragile components, or carrier restrictions.

Please contact customer service if your destination is not available during checkout.

03. Estimated Shipping Times

For eligible standard deliveries to the United States, the following estimates may apply:

• Order processing: Approximately 1–3 business days.
• Standard shipping transit: Approximately 7–15 business days after dispatch.
• Overall estimate: Processing time plus carrier transit time.

These timeframes are planning estimates and do not constitute guaranteed delivery dates.

Actual delivery can be affected by destination, customs clearance, weather, carrier capacity, peak shopping periods, transportation interruptions, and circumstances outside our control.

Any order-specific estimate presented at checkout should also be reviewed before purchasing.

04. Shipping Fees

Available delivery methods and applicable shipping charges are presented during checkout before a purchase is finalized.

Fees may vary according to destination, total package weight, product dimensions, selected shipping method, and promotional eligibility.

Free shipping, when offered, may be subject to an order threshold, eligible destination, designated products, or other stated conditions.

Customers should review the final order total before completing payment.

05. Protective Packaging for Collectibles

Some Cavertonly™ products contain acrylic, glass, finished wood components, decorative trim, or other materials that benefit from careful transportation handling.

Packaging methods may vary according to the product's dimensions, weight, and construction.

We seek to arrange packaging appropriate to the product and shipment requirements, although no packaging method can eliminate every transportation risk.

When a parcel arrives, inspect the exterior and its contents and retain relevant packaging if a damage issue is discovered.

06. Tracking and Shipping Confirmation

After dispatch, customers may receive a shipping confirmation with a tracking number or tracking link where supported by the carrier.

Tracking updates sometimes take additional time to become visible after a parcel has been accepted into the carrier network.

Carrier tracking information may not refresh in real time and can occasionally show temporary delays between scanning events.

If tracking appears unusually inactive, contact our support team with the associated order number.

07. Shipping Address Requirements

Customers must provide complete and accurate delivery information, including recipient name, street address, apartment or unit number, city, state, postal code, and phone details where requested.

Please review your delivery address carefully before submitting payment.

If an error is identified after purchasing, contact service@cavertonly.com immediately. We will attempt to assist, but changes may not be possible after order processing or dispatch.

Additional shipping expenses resulting from incorrect addresses or repeated delivery attempts may apply where reasonably incurred, properly disclosed, and permitted by law.

08. Customs, Taxes, and Import Charges

Some orders may cross international borders depending on the fulfillment arrangements and shipping destination.

Where applicable, customs examinations, import processing, or local tax requirements may affect delivery schedules.

Responsibility for duties, taxes, or other import-related charges will be determined by the terms disclosed at checkout and applicable law.

Customers should review available shipping and tax information before confirming their orders.

09. Split Shipments

Orders with multiple products may sometimes be fulfilled in separate parcels due to product dimensions, inventory locations, or protective packaging requirements.

Separate parcels can have different tracking numbers and delivery dates.

If you receive only part of an order, first review the available shipment confirmation and tracking details.

Please contact our team if an expected item remains missing after the applicable delivery period.

10. Delayed or Missing Shipments

If an order has not arrived within the expected period, please contact us with the order number, destination details, and available carrier tracking reference.

We will review the information available from the carrier and help determine appropriate next steps.

Significant delays, lost packages, and undelivered merchandise will be handled under applicable contractual obligations and consumer protection requirements.

11. Damaged Parcels and Delivery Issues

For packages containing fragile or decorative display components, we recommend inspecting the delivered items promptly.

If a product arrives damaged, incorrect, or incomplete, notify customer support as soon as reasonably possible, preferably within 7 days after delivery.

Include clear photographs of the item, packaging, and visible damage. Do not discard packing materials until the matter has been reviewed, where practical.

This suggested notification period does not limit legal remedies available for defective or incorrectly supplied products.

12. Policy Updates and Shipping Support

Shipping arrangements may change due to carrier services, operational requirements, destination restrictions, or applicable laws.

We may update this Shipping Policy as necessary, subject to existing purchase commitments and mandatory legal requirements.

For order-specific questions, contact service@cavertonly.com and include your order number.